Support / clear answers
Start with the important questions.
Dated notes from the team. Clear answers, no hype — with the boundaries of the current product kept visible.
01 / Basics
What it is
Start here for a quick, accurate overview.
What is LunaWake?
LunaWake is a bedside device paired with the Luna App and its Smart Sleep Coach, Luna. The device senses your night without contact and looks after light and sound from wind-down to wake-up. The app gives you a short summary each morning and lets you ask Luna about your own sleep.
Why is it different from a regular alarm clock?
It combines contact-free sleep sensing, built-in soundscapes, a wake-up with light and sound, and a Smart Sleep Coach in one bedside object. It is a wellness product, not a diagnostic tool.
What if I am awake but not fully up?
The alarm starts at the time you set. Press the device once for a few more minutes, or hold it for two seconds to end the alarm. With Smart Wake on, a soft glow comes on ten minutes before the alarm.
02 / How it works
Through the night
How sensing, timing, and guidance come together.
How does it work without wearables?
It uses bedside radar and environmental sensing to observe contact-free signals such as movement and breathing-related patterns. No ring. No watch.
Does it still track sleep?
Yes. Each morning you can see the night’s awake, core, deep, and REM sleep next to a short written summary, with trends over time. Sleep stages are algorithm estimates and are not for diagnosis.
Can it wake two people?
The current hardware is designed for one sleeper closest to the device. Reliable multi-person separation is not a supported capability.
03 / Privacy & safety
What stays private
Privacy is part of the interaction model.
Does LunaWake use a camera?
No. LunaWake has no camera. The microphones measure how loud the room is and capture short clips of snore-like sounds for snore detection. There is no speech recognition and no voice assistant.
Do you keep voice recordings?
The device only captures a clip of a few seconds when it hears a snore-like sound. Clips are encrypted, sent to our own servers, and used only for snore detection. Nothing else is recorded, and there is no speech recognition.
Is it a medical device?
No. It is a consumer wellness product and is not intended to diagnose, treat, or prevent disease.
04 / App & compatibility
The Luna App
Setup, your morning summary, and Ask Luna.
What does the app do?
Setup, alarms, Wind Down, and Sleep rhythm settings, plus your morning summary, sleep stages, trends, Sleep Pattern, and Ask Luna. The physical controls on the device keep working without the app.
Does it work without Wi-Fi?
After a one-time Wi-Fi setup, alarms, light, sound, and overnight recording keep running without a connection. Sleep reports, Luna, and updates need Wi-Fi. After a power cut, the device needs to reconnect to recover the time.
What phones are supported?
The Luna App is available on iPhone. We will share news about other platforms with the launch list.
05 / Availability
Before launch
What is known today, and what is still being finalized.
What is in the box?
The device, power cable, and quick-start guide are planned; final contents may vary.
When will it ship?
The latest estimated ship window will be shown on the campaign page, with email updates for people on the launch list.
What are the warranty and return policies?
Full warranty and return details will be published before shipping.
Still need a hand?
Ask the team directly.
If your question is not covered above, send us the context and we will get back to you as the product takes shape.
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